Privacy Policy

1. Introduction

SONAA Platform (“we”, “our”, “us”) operates a digital marketplace connecting buyers with independent sellers. This Privacy Policy explains how we collect, use, store, and protect your information.

2. Information We Collect

Name, phone number, email, address
Delivery information
Payment data (processed securely by third-party gateways)
Product images uploaded by sellers
Device data, IP address, location data, analytics, cookies

3. How We Use Your Data

Process orders and payments
Facilitate communication between buyers and sellers
Coordinate delivery
Improve app performance and user experience
Verify sellers and prevent fraud
Comply with UAE law

4. Sharing Your Information

We may share data only with:

Delivery partners
Payment gateways
UAE authorities if required

We do NOT sell or rent user data.

5. Data Protection

We use secure servers, encrypted payments, and strong technical protections.

6. User Rights

You may request:

Account deletion
Data correction
Access to your stored data

7. Children's Privacy

Users must be 18+.

8. Contact

For any privacy concerns, please contact us.