Cancellation & Refund Policy

1. Buyer Cancellation

Buyers may cancel BEFORE a seller accepts the order for a full refund.

2. Seller Rejection

If a seller rejects the order:

• Full refund to the buyer including delivery fee.
• Refund appears 3–10 business days depending on bank.

3. When Refunds Are Not Available

Refunds may not apply when:

• Seller already began preparing the order
• Delivery driver already dispatched
• Order was delivered unless the seller is at fault

4. Delivery Fee Refunds

Delivery fees ARE refunded ONLY if:

• Seller rejects
• Buyer cancels before acceptance
• Delivery was not initiated

Delivery fees are NOT refunded once a driver is dispatched.

5. Processing Times

Refunds are handled by banks/payment gateways. SONAA is not responsible for external banking delays.